Shipping policy
Shipping Policy (Politique d’expédition)
Processing Time
All our handcrafted items are made with care and attention to detail. Please allow 3 to 7 business days for us to process your order before it is shipped.
Shipping Methods and Delivery Times
We offer the following shipping options:
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Standard Shipping (5-10 business days)
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Expedited Shipping (2-5 business days)
Delivery times may vary depending on your location and external factors beyond our control (e.g., customs, holidays).
Shipping Destinations
We currently ship to the United States and selected international destinations. Shipping costs and delivery times may vary by destination.
Shipping Costs
Shipping costs are calculated at checkout based on your shipping address, package size, and weight. Occasionally, we may offer free shipping promotions — please check our website for current offers.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package until delivery.
Customs, Duties, and Taxes
For international orders, please note that customs fees, import duties, taxes, or other charges may apply and are the responsibility of the recipient. We recommend checking with your local customs office for more information.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us immediately at cclowse@gmail.com so we can assist you in resolving the issue.